Ezam
Frequently asked questions
The answers to the questions members ask the most.
Membership
What is Ezam?
Ezam is a single membership that unlocks pools, beaches, gyms, family clubs and dining offers across the city — no per-venue booking required.
How do I become a member?
Pick a plan on /signup, create your account and pay with any major card. Your access is live the second the payment clears.
Where can I use my membership?
Browse the full list of partner venues from the Map page. Coverage spans across Doha and Qatar — keep an eye on the map for new openings.
Billing & cancellations
Can I cancel anytime?
Yes. Open My account → Subscription and cancel in one click. Monthly plans stop at the next billing date; annual plans run until the end of the paid year.
Can I pause my membership?
Annual members can pause for up to 60 days from the account portal. Monthly members can simply cancel and rejoin later.
Do you offer refunds?
We do not refund partial months, but we will always make it right if you experience an issue at a partner venue — contact us within 30 days.
Venues & access
How do I check in at a venue?
Open the Ezam app, tap Check in, scan the QR shown by the host. Your membership is verified instantly. No card, no paperwork.
Do I need to book in advance?
Most venues are walk-in. A few resorts and restaurants require a quick booking — they’re labeled “Booking required” on the venue page.
Family memberships
How many people can I add to a family plan?
Up to 4 family members under one annual membership. Each member gets their own login and check-in profile.
Are kids included for free at family-friendly venues?
Children under 12 enter free with an Ezam adult at all venues marked “Family-friendly” on the venue page.